How Do You Choose Predictive Dialers

Filed in archive Quick introduction on March 6, 2010

How can you decide which predictive dialers are right for you?

© [JP] Corrêa Carvalho - يوحنا بولس

First off, by way of introduction, a predictive dialer is a system that dials outbound calls instead of requiring your call center staff to do it.

The system then waits through the call connection process and passes it on to a waiting agent only if a live person answers.

There are also hosted predictive dialers that provide software, support and other technology out-of-house for you so that you don't need to make any investment at all in the system besides paying for the service.

So how do you distinguish between all the services and systems out there to decide which predictive dialer is right for you?

Here are some tips to get you started:

• Find out the capacity. How many phone lines and how many agents can the system accommodate and how many do you need to make your campaign a success?
  


• Make sure it's a good fit. Will it work with your existing phone system/computer system?
  


• Test accuracy and speed. How many calls does the system screw up failing for whatever reason to pass on live callers to your waiting agents like its suppose to and how fast does it work?
  

For more details on how to choose a predictive dialer, read the complete article at wikiHow.